Services & Hospitality
Call Centre Agent
Family · Services & Hospitality
Where people train for this
09 · Core skills
adapt to changing situationscommunicate by telephonecreate solutions to problemsguarantee customer satisfactionhandle tasks independentlyhave computer literacykeep task recordslisten activelyperform multiple tasks at the same timepresent reportsprocess dataspeak different languages
Also known as
call center agent
outbound sales agent
telephone sales agent
telephone operator
outbound call centre agent
call centre operator
telemarketing agent
inbound call center agent
telephone sales generator
call centre service agent
telemarketing operator
telephone solicitor
inbound call centre agent
call centre taker
call centre operative
outbound call center agent
call centre rep
inbound telemarketer
telephone service attendant
inbound sales agent
telemarketer
outbound telemarketer
call centre representative
call center representative
telephone sales representative